Sweetie Sue & co. understand that your privacy and details are important to you and you care about how your personal data is used. We fully understand and respect data privacy and will only collect and use personal data that is necessary for your transaction, in a way that protects your rights and our obligation. 

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1. Our Details
Sweetie Sue & Co. 
Registered Address: 3 Palatine Square, Burnley Lancs, BB11 4JF (Head Office)
2 Station Road, Bentham, LA2 7LF (Shop)
Email: Pickandmixonline@gmail.com
Phone Numer: 07947258187

2. What does notice cover?
 This privacy information explains how we use your personal data: how it is held, how it is collected and how it is processed. It also explains your personal data rights under the law. 

3. What is personal Data? 
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679). As 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'. 
Personal data simplified is any information about you that enables you to be identified. This includes you name and contact details. Also more in-depth information such as identification numbers, electronic location data, and other online identifiers. 

 

4. What Are Your Rights?

'Under the GDPR, you have the following rights, which we will always work to uphold:

The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 14.

1.  The right to access the personal data we hold about you. Part 10 will tell you how to do this.

2. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details Part 1 to find out more.

3. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.. Please contact us using the details in Part 1 to find out more.)

4. The right to restrict (i.e. prevent) the processing of your personal data.

5.  The right to object to us using your personal data for a particular purpose or purposes.

6.  The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

7.  Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

 

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details in Part 14. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.'

 

5. Where do we collect your data from?

We may collect your personal data from you personally or the following sources: 

• Phone conversations with us 

• Email

• Social media messages such as; Instagram, Facebook.

• Via Mix website

• other online services online. 

• in person through conversation. 

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6. What information do we collect? 
You may visit our site anonymously, but we collect information from you when you place your order.
When you order on from our website, as appropriate, you may be asked to enter the following information: 

• Full name

• Home Address 

• Email address 

• Telephone Number 

 

7. How Do We Use Your  Data?

"Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Any of the information we collect from you may be used in one of the following ways:

 

• To personalize your experience (your information helps us to better respond to your individual needs)

• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions

• To send periodic emails (The email address you provide for order processing may be used to send you information and updates pertaining to your order, or if you have subscribed to our newsletter via the online form, we will email you to keep you up to date with our products and services. You may opt out of this service at any time by clicking the unsubscribe link at the bottom of the email.)

 

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested.

You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out."

 

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than necessary and only for the purpose of the order in which they were first collected for. Once the order is complete and your item has been received in which you are happy with, we will either delete your personal data or anonymise your personal data, unless statutory retention requirements apply (such as for taxation purposes). As we do not have a new letters, emailed offers etc.. there is no need to further store you personal information data. 
 

9. Do you share my personal data?
We will only share your data to contracted third parties in order to progress and fulfil your order. 

Your data will be passed securely to one or more of the following organisations solely for the purposes listed:

• Paypal (for the processing of your payments)

• Wix Payments (for the processing of card payments)

• Royal Mail (for your order fulfilment) 

• Hermes (for your order fulfilment) 

With the exceptions of the above organisations, we do not sell, trade or share your personal data information. We may be required to release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety. Also non-personally identifiable visitor information may be provided to other parties for the marketing, advertising, or other uses. 

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10. How do we protect personal information?
We implement a variety of security measures to maintain the safety of your personal information when you place your order with us or access you personal information. WE offer the use of a secure server. Your personal information for payments is entered on our third-party payment gateways, PayPal or Wix payments. We never have access to or store any payment information. 

11. How can you access your data?

If you want to know what personal date we have about you, you can simply ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a "subject access requests". All subject access requests should be made in writing and sent to the email or postal address provided in section 13. we will respond to your subject access request within 21 days and, in any case, not more than one month from the date of receiving the request. 

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12. Changes to this policy notice

We may change this policy notice from time to time. This will only be necessary if for example the law changes or id we change our business in  a way that effects personal data protection. 

13. Contact us
You can contact us about anything to do with your personal data and data protection using the details below:

By post: Sweetie Sue & Co., 3 Palatine Square, Burnley, Lancashire, BB11 4JF 
By Telephone: 047258187

By Email: Pickandmixonline@gmail.com

Instagram: pickandmix.online
 

PLEASE NOTE WE WILL ONLY COMMUNICATE VIA THESE CHANNELS. IF YOU EVER RECEIVE COMMUNICATIONS CLAIMING TO BE FROM OR ON BEHALF OF Sweetie Sue & co. THAT HAVE NOT ORIGINATED FROM THE ABOVE CHANNELS PLEASE DO NOT ENTER INTO ANY CORRESPONDENCE. Sweetie Sue & Co. WILL NEVER ASK YOU TO DIVULGE ANY BANK/CARD DETAILS OVER THE TELEPHONE.